Welcome to Frequently Asked Questions!
Here you will find answers to the most commonly asked questions from our customers.
If you are unable to find your answer you are looking for, reach out to us here!
COOKIE & BISCUIT GIFT BOXES
What designs do you have available?
The Cookie Club has an extensive range of biscuit gift boxes for all occasions. Click here to view our current range!
Are your cookies vegetarian?
Yes, Yes & Yes! We believe strongly in making handcrafted biscuits free from animal cruelty!
For those vegan lovers, we're sorry, our cookies contain Dairy (Butter and Eggs) & Gluten (Wheat). We do our best to avoid cross-contamination in our kitchen; however, there may be traces of peanuts, tree nuts, milk, eggs, sesame seeds and soy.
How big are the cookies?
Our cookies range in size based on the specific design; however, we always make sure you have the best design to get the best value for money!
The biscuits are approximately 8cm wide.
PAYMENTS & SHIPPING
How can I pay?
Our online store offers the flexibility of paying with Visa, MasterCard, American Express, Apple Pay or Shopify Pay. We also accept POLi which allows you to pay directly from your bank account. POLI is owned and operated by Australia Post to be faster and more efficient than traditional bank transfer!
When will I receive my biscuit order in Australia?
The short answer, quicker than you can bake cookies yourself! Australian orders before 1pm M-F, will have your delicious cookies delivered free by express post, reaching 80% of Australia the next business day.*
*Next business day delivery is available to 80% of Australia, and only available within the Express Post next business day delivery network. Whilst we guarantee to dispatch all orders placed before 1pm on business days, once the parcel is under the care of Australia Post, delivery times may be longer than advertisied due to circumstances beyond their control such as severe weather, public holidays, peak demand. A tracking number will be provided; however, The Cookie Club will not be held responsibile for delays in arrival by our shipping partner.Orders received after 1pm will be dispatched the following business day.
Do you send internationally?
Absolutely, Yes! From USA, UK, Europe, China and more. We ship to 222 countries and counting for only $14.90~!
The shipping speed will be advised to you during checkout after entering your address.